FAQS

CAN I GET A REFUND OR MAKE AN EXCHANGE? 

WE DO NOT ACCEPT RETURNS OR REFUNDS, CREDITS, OR EXCHANGES... ALL SALES ARE FINAL!! AS WE MAKE SOME PRODUCTS CUSTOM TO ORDER THEY CAN NOT BE CANCELED BECAUSE WE HAVE ALREADY STARTED THE PRODUCTION PHASE OF MAKING THEM. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED ALL INFORMATION IN YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE, INCLUDING SELECTING THE CORRECT SIZE AND COLOR OF YOUR ITEMS, BILLING AND SHIPPING ADDRESSES, ETC… IF WE SEE THE ISSUE AS VIABLE WE MAY OFFER A GIFT CARD CREDIT TO BE USED IN OUR STORE ON A FUTURE ORDER. ALL SALE OR MARKED DOWN PRICED ITEMS ARE NON REFUNDABLE.

WHEN WILL I RECEIVE MY ORDER?

MOST ORDERS ALLOW 1 TO 2 BUSINESS DAYS FOR ORDER PROCESSING & UP TO AN ADDITIONAL 3 BUSINESS DAYS FOR DOMESTIC ORDERS OR 14 BUSINESS DAYS FOR INTERNATIONAL ORDERS. PLEASE NOTE SOME ORDERS MAY TAKE UP TO 3+ WEEKS OR MORE ON OCCASION DEPENDING ON PRODUCTION, DEMAND AND SUPPLY. WE DO NOT SHIP OUT ON SATURDAYS OR SUNDAYS. SOME ORDERS CAN TAKE LONGER TO MAKE AND WILL BE SHIPPED OUT AS SOON AS THEY ARE FINISHED & YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR ORDER SHIPS.  IF YOUR ORDER HAS NOT ARRIVED WITHIN THE AFOREMENTIONED GUIDELINES, PLEASE CONTACT US AT BWINNERSCO@GMAIL.COM AND WE WILL DO OUR BEST TO TRACK YOUR ORDER FOR YOU.

I PLACED MY ORDER BUT HAVE NOT RECEIVED A TRACKING NUMBER YET? 

DON'T WORRY EVERYTHING IS FINE!! THIS JUST MEANS YOUR ORDER IS STILL IN PROCESSING.  AS WE CUSTOM EMBROIDER A LOT OF OUR ITEMS, THEY CAN TAKE A LITTLE LONGER THAN USUAL TO SHIP OUT. AS SOON AS THEY ARE FINISHED BEING PRODUCED WE WILL SEND YOU A TRACKING NUMBER AND THEN YOUR ORDER USUALLY ARRIVES IN 1-2 BUSINESS DAYS, AS WE USE USPS PRIORITY MAIL ON ALL CONTINENTAL USA ORDERS. BE SURE TO DOUBLE CHECK YOU ENTERED YOUR EMAIL CORRECTLY DURING CHECKOUT. SEND US A MESSAGE IF YOU DIDN'T RECEIVE  A ORDER CONFIRMATION.

DOES B. WINNERS SHIP TO MY COUNTRY?

YES! WE SHIP INTERNATIONALLY. PLEASE NOTE INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES INCURRED DURING INTERNATIONAL SHIPPING.

DOES B. WINNERS SHIP TO ANY ADDRESS?

NO!! WE ONLY SHIP TO THE ADDRESS ATTACHED TO YOUR FORM OF PAYMENT. FOR YOU & OUR SAFETY WE CAN ONLY SHIP ORDERS TO THE ADDRESS ASSOCIATED WITH YOUR FORM OF PAYMENT. ALL OTHER ORDERS WILL BE CANCELED & REFUNDED. PLEASE DOUBLE CHECK YOUR SHIPPING INFORMATION SO THAT EVERYTHING IS CORRECT. IF ANY CHANGES NEED TO BE MADE AFTER A ORDER HAS NEEN SHIPPED THE CUSTOMER IS RESPONSIBLE FOR ADDITIONAL SHIPPING TO RESEND AN ORDER BACK OUT.  

HOW CAN I CARRY B. WINNERS IN MY STORE? 

YOU CAN'T... WE ARE NOT FOR SALE!!  WE CARE TOO MUCH ABOUT OUR ITEMS TO LEAVE THEM IN THE HANDS OF OTHERS, SO AT THIS TIME THE ONLY PLACE TO GET B. WINNERS PRODUCTS ARE DIRECTLY FROM US VIA OUR WEBSITE, OR POP UP/RETAIL SHOPS CURATED BY B. WINNERS

 

HOW CAN I CONTACT B. WINNERS DIRECTLY?

PLEASE CONTACT US AT BWINNERSCO@GMAIL.COM.  WE WILL DO OUR BEST TO REPLY TO YOUR QUESTION/MESSAGES(S) WITHIN 48 HOURS.

PLEASE NOTE B. WINNERS RESERVES THE RIGHT TO REFUSE OR CANCEL ANY ORDER FOR ANY REASON.